Years of development experience.
Projects completed in a team-setting.
Hours Of Support attributed towards user satisfaction and success.
Hours of paired programming in an agile environment.
Skills
Resume
Summary
Dominique Youmans
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 5 years of experience in the Software Development Space..
Education
Full Stack Development - JS, Unity, VBA, HTML, React
2019 - 2020
Epicodus, Portland, OR
Epicodus is a hall of knowledge that spotlights on the skill of learning and relearning information. At Epicodus, students learn how to create high-end web and mobile applications from scratch for 8hrs a day and over 40hrs a week, using the latest techniques and skillsets. Using pair programming we speed up the process of learning code. At Epicodus the main thing is to learn how to learn, sufficiently. Epicodus teaches its students how to be flexible and stay on their toes in the tech world.
Bachelor of Science - Family Consumer Science - Business
2011 - 2014
South Carolina State University, Orangeburg, SC
Professional Experience
Product Support Specialist (Remote)
2023 - Present
SheerID, Portland, OR
- Interact with customers directly via Zendesk ticketing system, email, video calls, and other modes as needed.
- Meet defined SLOs for ticket response and resolution times.
- Provide technical product support to SheerID’s clients and their customers that is accurate, timely, and clearly communicated.
- Ensure complete resolution of issues directly or via available escalation paths.
- Engage cross-functionally with groups such as Professional Services, Product Management, and Engineering to advocate for customer needs and product improvements.
- Develop public-facing content for SheerID’s knowledge base.
- Develop and maintain internal documentation for troubleshooting, tools, and processes.
- Proactively identify areas of improvement for both the customer experience and internal efficiency.
Support Engineer (Remote)
2022 - 2023
TradeTech Solutions, Kingston, MA
- Coded using HTML, CSS, jQuery, and JavaScript to develop features for both mobile and desktop platforms.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Reviewed code, debugged problems and corrected issues.
- Handled 20 calls per day to address customer inquiries and concerns.
- Adhered to SEO best practices while designing sites.
- Transformed legacy applications into mobile-friendly products.
UX/UI Developer (Remote)
2019 - 2020
Incluvie, Boston, MA
- Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.
- Collaborated with Test Automation Engineers to produce rapid UX iteration via automated diagnostics.
- Analyzed user feedback to influence for future UX updates, ameliorating user concerns and pain points during subsequent patch cycles.
- Devised site maps, user flows, wireframes and mockups for various different designs based on proven methodologies, stakeholder requests and end-user feedback.